Technical Support Engineer

Headquartered in Pittsford, NY we are a fast-growing company specializing in technology solutions for organizations. It is our commitment to offer an overall great customer experience to clients up to and including our award winning support. As committed as we our to our customers, we also pride ourselves in offering a great working environment and a friendly, open atmosphere.

Primary Responsibilities

• Interact with customers via the phone, GotoAssist (and other remote support software), email and occasionally in person / on-site.
• Support customers in reference to products and services sold and supported by NimbleUser. This includes:
  • Ektron Content Manager (www.Ektron.com)
  • Salesforce.com and Force.com (www.salesforce.com / www.force.com)
  • Google Applications (www.google.com/a)
  • Custom software development
  • NimbleUser Windows based hosting operations (Web, Citrix and Terminal Server)
• Support NimbleUser team (I.e. Desktop support)
• Data entry of all correspondence with customers into tracking system
• Proper ownership of issues and follow-through for all customers who may have an open issue in order to properly close it
• Contribute technical articles / help to on-line resources including the NimbleUser blog.

Qualifications

Bachelor’s degree or equivalent experience. Two years technical support experience, preferably supporting business applications software. Must have basic systems knowledge, to include knowledge of operating systems and networks. Successful candidate will have demonstrated strong problem solving and crisis management skills. Strong conceptual and analytical skills with the ability to work as an effective member of a team a must. Excellent verbal and written communication skills a must.

Understanding of the following technologies: SQL Server, HTML, CSS, Web Development

Experience with Salesforce, Force.com, iMIS, Ektron, Drupal, .NET, PHP, VanGo, iMIS Public Views, Crystal Reports, Microsoft SQL Server, Microsoft Reporting Services is a plus.

If you're interested in working in environments where leadership, excellence, accountability, diversity, and respect are among our core principles, then explore the opportunities at NimbleUser email careers@nimbleuser.com

About NimbleUser:

Technology Solutions for Businesses, Associations and Non-profits. For more than 17 years, we have been helping organizations support their strategies, select the right solutions and create a path for the future. We offer web-based solutions to meet the needs of associations and their members. We offer Salesforce.com/Force.com consulting, Content Management, Social Networking, Web Design & Development, Consulting and Hosting. For additional information on NimbleUser or our products and services, please peruse our website or email info@nimbleuser.com