Thoughts on technology and innovation
Adam Carey, Senior Consultant
Let’s review the process to refund credit card purchases in Nimble AMS--one of our favorite questions during implementations. Whether it’s an event cancellation, an accidental overpayment on an invoice or a merchandise return, credit card payment refunds are easy to process (without needing to cut your customer a refund check)!
Assumptions: client is using Nimble AMS and an Authorize.Net payment gateway. Time to process a refund! There are three conditions to consider when reversing a transaction:
To process a refund simply locate and Edit the order
Choose Payments from the right-hand process menu then click the Refund button
For conditions 1 & 2, select Credit Card refund type and click Save
For condition 3 (when the transaction is 90+ days old), check the Manual box and type in the full 16 digit CC Number, click Save