Nimble Blog

Employee Spotlight: Adam English

Written by Courtney Baldwin

“AdamRole: Technical Writer

Hometown: Corning, NY

Favorite Quote: “Hard work is only a prison sentence when it doesn't have meaning” – Malcolm Gladwell

Nimbler Since: 2012

What brought you to NimbleUser? 
I wanted to find a casual, yet innovative environment where my opinion would be valued and my input was listened to. I had heard about NimbleUser over the years, and when an opportunity to join the team presented itself, I jumped at it.

What’s your favorite part about your role? 
The ability to work with a great group of smart people who are helpful, knowledgeable, and always willing to help others out. Working with a variety of clients across different industries is great, especially when those clients are helping others through improved and relevant technology.

Choose one of NimbleUser’s core values and explain what it means to you.
Exceed Expectations - Rather than setting the bar low and just meeting those expectations, it is important to strive for new and exciting ways to do things while exceeding client expectations in both product and service.

How do you think NimbleUser’s culture extends to the client experience?
Happy employees who are valued and listened to are more likely to exude that friendly confidence that this kind of culture instills. The culture here is very customer-centric, but also values personal growth and professional development. We work hard, but have fun, and have a great work/life balance. This attitude naturally spills over into client interactions and our project work.

What do you do when you’re not at work?
I like to spend time outside when Rochester allows it – it feels like it's always snowing until it's 90 out in the Summer. I like traveling as much as possible and buying records everywhere I go as well.

What’s your favorite office coffee brewing method—drip, French press or Aeropress?
All of the above.

Overall, what’s the best part of working at NimbleUser?
The culture is by far the best of anywhere I've worked. The overall attitude here is very positive and everyone is genuinely interested in what they're doing.

What would people never guess you do in your role?
Create surveys for blogs!

Employee Spotlight: Julie Tracz

Written by Adam English

“BethRole: Customer Success Manager

Hometown: Gasport, NY

Favorite Quote: "I have two choices when I wake up in the morning - I can have a good day or I can have a great day" This quote is from my dad, Jim Gardner, who endured a lifetime of health issues due to diabetes (blindness, amputations, kidney transplant, to name a few) and through it all maintained an incredibly positive outlook on life.

Nimbler Since: May 2005

What brought you to NimbleUser? 
I was fortunate enough to have a friend who knew me and NimbleUser (VanDamme Associates at the time) and who knew that NimbleUser would be a great company for me to build a career with. I was attracted to the culture of the company and I could tell that it was a company on the rise. I liked the idea of working with a small company, I felt like I would be able to get to know my co-workers and that I would be able to make a difference. 

What’s your favorite part about your role? 
I love my direct interaction with our customers. We have some really fantastic customers who have great feedback, insight and vision - all of which helps to drive our company and our product forward. I enjoy gathering their feedback and sharing that with my co-workers. I also really like the fact that I work closely with all of the teams in our company. In order to ensure our customer's success I need to have a pulse on what is happening with our support, services, implementation and operations teams.

Choose one of NimbleUser’s core values and explain what it means to you.
Empower Customers. As our Customer Success Manager I want to ensure that our customers have the information and tools that they need to be successful. I want our customers to be as self sufficient as they can be, and as they want to be and it is my job to ensure they get there!

How do you think NimbleUser’s culture extends to the client experience?
I truly believe that our culture is catchy - in a good way! I feel that our attitudes, happiness and enjoyment in the work we do directly impact the way our customers feel about working with us. In turn, working with happy customers makes our jobs easier and makes us happier employees and so the cycle continues!

What do you do when you’re not at work?
I am a mom!!! I have four fantastic, fun and busy kids, so the majority of my time is spent with them and my husband - we like to camp and enjoy exploring all that Rochester has to offer. I also love throwing fun birthday parties for my kids - it is a bit of an obsession for me! I also play volleyball, and enjoy taking photos, although now most of my pictures are of my children!!

What’s your favorite office coffee brewing method—drip, French press or Aeropress?
I don't drink coffee - rare for a Nimbler - but I am a tea drinker. Tazo Organic Chai is my fave!

Overall, what’s the best part of working at NimbleUser?
The culture . .. the people - my co-workers and our customers. I thoroughly enjoy coming to work everyday because of the people I interact with on a regular basis. Plain and simple!

What would people never guess you do in your role?
I take our new employees to lunch. I really enjoy this because it allows me to get to know our new team members a bit more personally. My experiences in many areas here (Marketing, Sales, Consulting) have given me a great overview of NimbleUser and our customers and I enjoy sharing this with our newest Nimblers.

Employee Spotlight: Bobby Watson

Written by Adam English

“BethRole: Software Engineer

Hometown: Jersey Shore, PA (not to be confused with that other one)

Favorite Quote: "To give anything less than your best, is to sacrifice the gift." - Steve Prefontaine

This is a quote from one of the world's most well-known runners. I have it on my ID bracelet that I take with me when I go running but it can be applied to other parts of life as well. You should always give something your best effort - whether it be conquering a 10 mile run or figuring out a solution to a complex problem. If you do something halfheartedly, why bother doing it at all?

Nimbler Since: 2012 (full time) - though I worked over the summer of 2011 as an intern

What brought you to NimbleUser? 
I first found out about NimbleUser when trying to find a summer internship in 2011. The number of employers that attend the RIT career fair is quite large, so I honestly decided to check out NimbleUser's web site simply because the name drew me in - there was no other information on RIT's job fair web site other than the company location. I browsed the web site and decided that it seemed like a great company. I applied and was hired for the web development intern position.

When I was searching for a career post-college in 2012, a handful of positions opened up at NimbleUser at precisely the right time. I knew that the culture at NimbleUser was awesome, so it was a no-brainer for me. 

What’s your favorite part about your role? 
Work is never boring. I'm never doing the same thing every day. One week I could be working on tidying up our code base and fixing bugs, and the next week I could be developing the newest feature that'll be coming to Nimble AMS. I could be be working on something alone, with the entire team, or even with collaboration from services, support, and our clients.

That said, my favorite part of my role is having something that I helped worked on get released to clients - I'm happy when they're happy!

Choose one of NimbleUser’s core values and explain what it means to you.
Practice Continuous Improvement

Nobody's perfect - we all get better as we learn from mistakes and learn from each other. When I started working on Nimble AMS in 2012, our product was completely different than how it is now.

Now, it's 100x better. Why? Because we weren't afraid to make major changes to improve our code & development processes. It's not that we were doing things poorly - we just weren't doing them as well as we could have been doing them.

I expect that in another two years, I could probably be saying the same thing.

How do you think NimbleUser’s culture extends to the client experience?
NimbleUser's culture is one that is relaxed, yet serious. We know how to have a good time, but we also know the direction we need to head. Because of that, we're always looking out for our customers & thinking long term. Many of the features and bugs that we fix in Nimble AMS are a direct result of something that was brought up by a current or future client.

I like to think that because of our culture and the way we treat our customers, they actually like us. We know how annoying it is to deal with support issues - we've all had to call the telephone company or the cable company, be put on hold, and then be told that it will be fixed "eventually" or that there's nothing they can do to help us. We don't do that here as that's not in line with any of our core values or culture.

What do you do when you’re not at work?
I like to run and have been doing so since middle school. I didn't participate in sports in college, but that's when I started getting involved with a running club and going longer distances. I've run 3 marathons now and a few half marathons, as well as other shorter distances. There's a running group here in Seattle that I run with several times a week.

What’s your favorite office coffee brewing method—drip, French press or Aeropress?
Whatever fills up my mug the quickest.

Overall, what’s the best part of working at NimbleUser?
It usually doesn't feel like work.

What would people never guess you do in your role?
"Software Engineer" is a title that a lot of us have here, but it doesn't define what we do. Sure I code things, but I also offer suggestions to make our product better, write documentation, interact with clients on NimbleLand, help the company start its 1-1-1 initiative, test code, review code, etc. etc. etc.

Employee Spotlight: Cody Maines

Written by Adam English

“BethRole: UI Engineer

Hometown: Clifton Springs

Favorite Quote: "Turns out it's not where, but who you're with that really matters" - Dave Matthews

Nimbler Since: August 1, 2013

What brought you to NimbleUser? 
The Park like setting of Bushnell's Basin, the opportunity to build products with hundreds of thousands of end users, and working in a karma-positive organization.

What’s your favorite part about your role? 
I love the flexibility behind interface design. You can borrow from history, experimentation, observation, personal experience, metrics, and everyday life. This allows us to craft an experience that intuitive for new users and scalable for power users.

Choose one of NimbleUser’s core values and explain what it means to you.
"Enjoy the Ride" is a large selling point for me on the Nimble Team. We're all in this together, churning out awesome work day in and day out... but sometimes it's easy to get tunnel vision and forget about the ride. That's where things like sizzle features, team bonding, office antics, game nights, etc. can really make the difference between "Nine to Five" and "Nine to High-Five"

How do you think NimbleUser’s culture extends to the client experience?
I think the Nimble Life is a way for us to be on the same wave. As Nimblers, we embrace the core values. We're living it, and we're our first client. When other clients get it, they're living the nimble life too.

What do you do when you’re not at work?
Play games. Play guitar. Walk/hike if the weather is nice. Nap if it's not. I have a few side projects that I work on if I'm feeling ambitious after work... but they change on a week to week basis. So, whatever I'm working on this week is probably the third iteration of some corollary from an unintended side effect of another project?!

What’s your favorite office coffee brewing method—drip, French press or Aeropress?
French Press

Overall, what’s the best part of working at NimbleUser?
The people. We could change the company name, switch to a new industry, and move into a new building, but I'd still have just as much fun as I'm having now. See favorite quote above :D

What would people never guess you do in your role?
Writing. When you think of a career in software or design, writing isn't always the first thing that comes to mind. But writing is a large part of the role, with user stories, testing scripts, documentation, describing solutions, etc. Effective communication is the core of any successful project, and software projects are no different.

Employee Spotlight: Luke Freeland

Written by Adam English

“BethRole: Technical Consultant

Hometown: Lockport, NY

Favorite Quote: Nobody is smarter than all of us.

Nimbler Since: May 2011

What brought you to NimbleUser? 
The people. Matt, Jeff, Sig & Dawn are great, fun people. Our clients. Serving the Association world satisfies my altruistic nature.

What’s your favorite part about your role? 
Working with our clients to create software solutions that improve their lives and their customers.

Choose one of NimbleUser’s core values and explain what it means to you.
Enjoy the Ride. Every day is a new, fun adventure at NimbleUser. Many people are always looking forward to the weekend. You often hear things like "It's hump day" or "Thank god it's Friday!". Personally, every day is Friday at NimbleUser and I look forward to coming.

How do you think NimbleUser’s culture extends to the client experience?
Happy employees are more productive employees. This allows us to get our work done faster and better.

What do you do when you’re not at work?
Many things. Learning new things. Reading. Going for walks with my wife. Cruising.

What’s your favorite office coffee brewing method—drip, French press or Aeropress?
Neither...

Overall, what’s the best part of working at NimbleUser?
Working with great people that really care about what they do to deliver the best products and services to our customers.

What would people never guess you do in your role?
Work with clients directly from around the country.