Nimble Blog

A Fun-Sized Thanksgiving

Written by Courtney Lill

Oh, the weather outside is frightful -- 11 inches of snow, to be exact -- but even that couldn’t stop us from getting together for our annual Thanksgiving potluck! The Thanksgiving potluck is one of our favorite NimbleUser traditions. Just like a big family, we gather around for lunch and laughter (then remain in a #FoodComa for the remainder of the day).

To shake things up, Mike Baszto, our Support Analyst (and Potluck Specialist), suggested that we have a Tiny Thanksgiving Potluck. And just what is a “Tiny Potluck”, you ask? Great question. After all, there is never anything small about a Thanksgiving meal or a potluck.

A Tiny Potluck consists only of bite-sized foods or finger foods. Think of it as turning every piece of a Thanksgiving dinner into hand-passed appetizers. I personally love tiny versions of anything (looking at you, mini Frappuccinos) and a good appetizer spread, so the thought of all of this made me very happy.

Imagining Thanksgiving dinner in this form was a little difficult at first, but as always, the NimbleUser team was up to the challenge. With a little creativity and innovation, we had a complete Thanksgiving meal in tiny form. It included everything from mini stuffing muffins to mini green bean casserole bites and everything in between. We chased all of it down with mini caramel apple mimosas served in mini martini glasses. It was a wonderful way to kick off the holiday week!

Happy Thanksgiving from the NimbleUser Team!

Blog Graphic Thanksgiving



ABC, It's Easy as Apple Blueberry Crisp, Baked Beans, and Cupcakes

Written by Courtney Lill

The days are getting noticeably shorter, the air is a little more crisp, and the leaves are beginning to change colors. Yep, it’s September. The summer went by in a flash and it’s time for students to go back to school (and for me to enjoy all the fresh notebooks and pens that are available because of it).

Today, the NimbleUser team waved goodbye to summer and put their own spin on back to school time with an ABC Potluck. The catch? Participants had to draw a letter out of a hat and bring a dish that started with that letter. Sounds simple enough, but it definitely brought out the creative side of many Nimblers! We had “Fritters of Apple” for F, “X-tra Decadent Xocolatl Cupcakes” for X, “Ruffalo Chicken Dip” for R (complete with photos of actor Mark Ruffalo of course), and many other delicious creations. It was a fun way to get the team together for some lunch and laughter. Plus, we celebrate the beginning of warm weather with our Flip Flop Barbeque, so it's only right that we give it a proper farewell also! 

ABC Potluck 

What to Expect as a Nimble Newbie

Written by Courtney Lill

Starting any new job is a huge life change. You have to prepare to meet new people, follow new rules, and adapt to a new office culture. At NimbleUser, it goes a little bit beyond that. If you’re coming from the standard suit and tie wearing, cubicle dwelling type of office, you’re about to enter a whole new world.

When you come in on your first day, you will likely be asked by at least 5 people if you would like some coffee. This is because we assume everyone pumps as much caffeine into their bodies as we do. If you don’t have a cup in your hand, we’ll assume no one has offered. (Because who turns down coffee?)

Coffee and Oxygen

While drinking your first cup of the signature NimbleUser brew (aka heaven in a cup), you will be given an office tour and meet everyone for the first time. If you’re like me, you’ll spend many days staring at the “Meet the Nimble Team” page of our website trying to put names to all of the faces. When in doubt, you are probably safe saying “Matt” (we have plenty of them). 

Many Matts 

At some point, you will need a refill of the magical coffee and you’ll hear the most heartbreaking sound in the entire world -- the gurgle of the empty coffee pot. At this point, you have two options: you can flee the scene of the crime or you can ask someone for help to make a new pot. If you choose the first option, you will be chased out of the office by an angry mob and shunned forever…

Ok, that’s an exaggeration. But you will never, ever live it down, no matter how good your defense is -- I’m speaking from experience on this one, folks. Sure, it may seem like the longest 8 minutes of your life while the coffee brews (coffeemaker minutes are on the same level as treadmill minutes and microwave minutes), but it’s worth it to avoid the shame of leaving it empty for the next Nimbler. The moral of the story is: 

Kill the Joe 

Although hard to believe, coffee is not the only thing that is sacred to us. Lunch time is also very dear to our hearts. We have a whole Hipchat room dedicated to discussing where everyone is going. We also have what we call “Dave’s Lunch Service”. Everyday (except Friday), Dave, our Systems Administrator, sends out an office-wide email telling everyone where he is going for lunch. If you want lunch from the same place, you can simply respond to Dave and let him know what you want. He will then add it to your tab, which you pay monthly. You can imagine the challenge (or famine) that hits when Dave is on vacation and we all have to figure out how to feed ourselves...

It is extremely likely that you will someday take advantage of this service and inevitably, you will hit the dreaded “Reply All” button and send your lunch order to the entire office at least once. You can pray that it happens on a day you order something sophisticated like a fancy spinach salad with the dressing on the side, but I assure you it will happen the day you order 3 slices of pepperoni pizza and 4 sushi rolls from Wegmans.

Reply All

These are just a few of the experiences you can expect during your first few weeks at NimbleUser. Don’t let any of this scare you -- we’re here to help you through all of your rookie mistakes. We’ve all been there. Eventually, you’ll learn your way around and begin to feel like part of a family… a big coffee-addicted, lunch-loving, happy family. 


How NimbleUser Makes The Perfect Cup of Coffee

Written by Sig VanDamme

Nimble User Official FuelA great team deserves great coffee and at NimbleUser we take great enjoyment in having some of the very best coffee around.

Nimble AMS is fueled by Salesforce and NimbleUser is fueled by great coffee

We are often asked what is involved in making our coffee great.  Here is how we do it.

The Basics

For a great cup of coffee these basics are required:

  1. Start with Great Beans.  We get all of our coffee from the Dalai Java in Canandaigua, NY. To us that means:

    1. Fresh and recently roasted.  Ideally beans have been roasted in the last two weeks.  Our favorite roasts are  Brazilian (“Full bodied, bold french roast”) and Peruvian (“medium bodied and complex with chocolaty richness”).  We find these to be the smoothest and most flavorful. Organic

    2. Organic - Did you know that conventional coffee farmers apply up to 250 pounds of chemical fertilizers per acre?  That pesticide residue negatively affects the taste of your morning cup of Joe.  Even worse, these pesticides contribute to a wide range of health problems, including cancer.  

    3. Fair TradeFair Trade - this means that the people that work (and it is very hard work) to grow and harvest the beans are being treated fairly.  We feel that better working conditions lead to a better bean.  

    4. Single source ensures consistency of flavor and accountability of the supply chain.  Ben Clarke, the manager and roaster at the Dalai Java, states that flavor can vary not only by region but from farm to farm and being able to isolate the desirable flavor characteristics is central to a great cup of coffee.

  2. Grind Frequently.  Always grind your beans as close to the brew time as possible (for convenience we grind about every other day). A burr or mill grinder is preferable because all of the coffee is ground to a consistent size.   We use the Bunn Commercial G3 22100.000 grinder and it does a great job.   

    Make sure your grind matches what you are going to make your coffee in.  Fine for an Aeropress, coarse for French press, etc.

  3. Use Filtered Water - Chlorine and impurities affect taste - nuff said.

  4. Get the Water Temperature Right - We have found that 200 degrees water results in the best taste.  

The Right Equipment

We use three coffee makers at NimbleUser:

  1. Bun Coffee 38700.0010_Axiom _DV_APS_1For high volume, we use a Bunn AXIOM-DV-APS commercial coffee brewer. It should be noted that this is not the best way to brew coffee but it is the best way when you need to brew gallons of it at a time.  We really like the ability to control the pre-infusion, pulse brew and steeping (in simple terms this allows us to control the amount of time the water is in contact with the grounds - we have it maxed out).  

    Another key feature is that it deposits the coffee into an Airpot which keeps the coffee warm without keeping it on a heater.

    The perfect coffee to water ratio is widely debated.  With this brewer we have found that 1 cup of coffee to 96 oz of water is the best.  

  2. AeropressThe Aeropress is widely regarded as one of the best ways to make coffee (and is my favorite) .   AeroPress brewed coffee is very smooth and significantly less acidic (about 1/5 the acidity of drip coffee.  The downsides:  It takes time to brew (about 3-5 minutes including cleanup), it only makes espresso and it makes just one serving at a time.

  3. Our Bodum French Press is used everyday by a number of Nimblers and has a great more robust flavor because there is no paper filter and the oils remain in the extracted coffee.  It makes about 8 cups but it also takes time (4 minutes to brew + cleanup).  


Life is too short to drink bad coffee.  Our switch to the best coffee experience was definitely an investment (we went through over 200 pounds of it last year) but it was one we have never looked back on.  Every morning we get positive reinforcement that it was worth every penny!  

 Coffee Smile


Evernote Helps You Organize Your Nimble Life

Written by NimbleUser

Do you ever feel like suddenly the universe is sending you sign after sign of something you hadn’t given that much thought to before? That was sort of how I was introduced to Evernote; not a new tool but one that in a matter of a week seemed used by everyone here at NimbleUser.


I am not a developer or technical consultant like many of our tech-savvy staff here at NimbleUser. I am the Marketing and HR Manager and a working mom. The techies of our company are constantly playing with new toys, apps and tools but I kept noticing that many people at NimbleUser were using Evernote.

Evernote describes itself as “the workspace for your life’s work,” but is essentially an online note-taking tool and archiving tool. It is a free app available on any device; mobile, computer, iPad etc. and is useful for both professional and personal needs. All of your notes sync and are available across all of your devices!

Although I love a good pad of paper and pen, Evernote makes all of my notes searchable, organized and doesn’t leave me searching for that old notebook when I want to access something from months ago. In it’s basic form, Evernote lets you create “notes” or single pieces of information and collect/organize them in “notebooks.” However, Evernote can collect and store much more than text notes, including images and even business cards, syncing them to your account so you can bring them up any on any device where you’ve installed Evernote. Notes and notebooks can be shared or even emailed so you are not left rewriting the same information you already collected. Still attached to your pen and paper? Evernote even partnered with Moleskin notebooks to make pen & paper easier to sync with the Evernote app.

A quick poll of a few staff at NimbleUser highlights what our team loves about Evernote:

Sig VanDamme, Founder & Chief Customer Officer:

Sig Evernote Blog

Matt Reiner, a NimbleUser Project Coordinator stated the following:

“No matter what platform, there is no doubt that the search is amazing. The first time I wanted to look for something that I had taken notes on it, started to type a word and my note popped right up, I threw my notebook into a desk drawer and never touched it again.

It occurred to me that I had a huge amount of invaluable data that was scribbled on sheets of paper that could be lost, stolen, or burned. No company can afford this kind of loss, and Evernote will help slim the disaster recovery plan by quite a bit.

My wife and I share our grocery list so that we can both reference it whenever either one of us is shopping. I could see huge benefit to using it company wide, or even requiring it, like is done at Square. Notebooks are perhaps one of the worst culprits of siloing knowledge, even to the person owning them. Evernote keeps notes searchable, organized, and safe. Not to mention sharable. :) “

Dawn VanDamme, President & CEO:

Dawn Evernote Blog

I encourage you to sign up for a free account and check it out for yourself. Evernote even links their business edition to Salesforce.