Thoughts on technology and innovation
Matt Rist, Director of Product Delivery
The 19th Seasonal Release of Nimble AMS is one of our most exciting releases yet. Summer '18 includes features that expand payment options, improve data privacy and protection, and expand the event management capabilities within Nimble AMS. We have also made several architectural improvements that pave the way for developers and admins to customize Nimble AMS to meet the unique needs of associations and their membership.
BluePay - Community Brands Preferred Partner
We are excited to announce that in the Summer '18 release we are now supporting the BluePay payment gateway. BluePay provides an extensive collection of out-of-the-box features that drive efficiency based on how you run your association, the expected assurance of payments protected by industry-leading security, and unmatched value. The experience is seamless, with technology that is a natural part of Nimble AMS and the convenience of working with a world class payment gateway. The BluePay payment gateway supports all payment processing functionality found today in Nimble AMS as well as new features like Level 2 and 3 credit card processing and automatic account updating for credit card stored payments.
Automatic Stored Payment Method Updates
With the BluePay payment gateway supporting Automatic Account Updating for Discover®, MasterCard®, and Visa® stored payment methods, we thought it would be a perfect time to introduce that added functionality as an option within Nimble AMS. With the Summer '18 release, you can now take advantage of the safe and easy updating of a constituent's stored credit card information when there are changes to the credit card account. When a credit card is stolen and replaced or when the card is reissued upon expiration, you can continue to receive payments and view updated payment information. We have enhanced the stored payment method functionality in Nimble AMS to update payment information on a stored payment method when processing a payment using that stored payment method. This ensures you will be able to view a constituent's most current payment information.
Level 2 and Level 3 Credit Card Processing
With the BluePay payment gateway supporting Level 2 and Level 3 credit card processing, we thought it would be a perfect time to introduce that added functionality as an option within Nimble AMS. With the Summer '18 release we now support Level 2 and Level 3 payment processing on MasterCard®, and Visa® for the BluePay payment gateway. By opting into this feature, additional transaction data is sent to the payment gateway for credit card processing. Utilizing this extra data in the credit card processing, your association will benefit by lower processing fees for MasterCard® and Visa® transactions.
Data protection and privacy is getting more attention in the software world and the European Union is leading the way with the new General Data Protection Regulation, in effect on May 25, 2018. The one overarching principle made clear in the opening sentence of the GDPR is: "The protection of personal data is a fundamental right." We anticipate over 80% of Nimble AMS customers will be affected by the GDPR as many are collecting, or have, data from European citizens. Now, both Salesforce and Nimble AMS are ready to help you put the right pieces in place in order to be compliant. It is important to keep in mind that Nimble AMS is only a piece of the puzzle when it comes to ensuring compliance with the GDPR.
Good logistics management is crucial to any successful function. With so many moving parts from audiovisual needs, to speaker handouts, to food and beverage service, it is essential that staff be able to keep track and deliver what is needed. As part of the Summer '18 release, logistics functionality delivers a streamlined setup process to track logistics across multiple events, sessions and exhibits. A list of commonly used logistic categories and items is included and your administrator can define additional categories and items as needed. Each logistic item leverages Salesforce Chatter, activities and timeline functionality. Detailed logistic reporting empowers staff, allowing them to quickly access logistic requirements for each room or the function overall as well as provide accurate, up to the minute printouts for staff and volunteers.
As you configure Nimble AMS to make it your own, we understand it is important to be able to customize Nimble AMS to fit your business process. With the Summer '18 release, administrators can now use business rules, which are controllable points within Nimble AMS that define or constrain some aspect of a technical process to match your business process. Business rules are made up of one or more evaluations you can configure in the Business Rules app to ensure your business process is followed within Nimble AMS.
A great application of business rules is within the access controls you use to personalize Community Hub.
Summer‘18 is full of exciting new features, and once again, we are revolutionizing revenue generation. We are so excited to expand our payment gateway options by partnering with BluePay. Together with Tools from Salesforce and Nimble AMS, associations will be ready for the GDPR to take effect. To learn more about everything Summer '18 has to offer go to help.nimbleams.com.
Matt Rist, Director, Product Delivery
Data privacy and protection are getting increased attention in the software world and the new General Data Protection Regulation (GDPR), which goes into effect on May 25, 2018, is leading the way. The one overarching principle made clear in the opening sentence of the GDPR is: The protection of personal data is a fundamental right.
Nimble AMS views the GDPR as an important step toward protecting the data rights of individuals and has made it a priority to help associations become compliant. We are building new capabilities that will support associations that need to become compliant, or want to implement data privacy best practices outlined by the GDPR. Your AMS plays an important role in your overall data privacy strategy and associations will be able to take advantage of Nimble AMS in four key areas.
Nimble AMS is committed to helping associations become compliant with the GDPR and implementing data privacy best practices. If you are interested in learning more about how Nimble AMS can help your organization, please reach out and we will help connect you with one of our knowledgable experts.
If you are interested in learning more about the GDPR, here are some helpful resources to guide you on your journey.
- Nimble Query
Nimble Query puts the power of SOQL in the hands of your administrator. Salesforce Object Query Language (SOQL) is a way to search Salesforce data that is more powerful and useful than a simple report. SOQL queries can be used to create Visualforce pages, within Apex statements, and to pull data into Nimble Create templates but they have traditionally been hard to write. Nimble Query gives administrators the ability to create SOQL queries with a simple point-and-click query builder interface. By simplifying the process of creating SOQL queries, your administrator can do more without developer help.
- Payment Gateway Framework
With the Spring '18 release, we further enhance payment processing within Nimble AMS with the inclusion of framework to support additional payment gateways. In the past, the only credit card payment gateway used with Nimble AMS was with Authorize.net. This new framework allows you to create alternative credit card payment gateway integrations to be used instead of the default Authorize.net payment gateway. In the future we plan to add additional credit card payment gateway support using this new payment gateway framework.
Sometimes, it's the attention to details that bring the whole thing together.
Related List Quick Links Throughout Staff View
Your staff will enjoy increased efficiency with the addition of the Related List Quick Links Lightning component on your record pages. With the Related List Quick Links component, staff can view multiple related lists in quick succession just by hovering over a link. And, they can complete actions right from within the hover pane.
New Merchandise Product Detail Experience
Additionally, your administrator can now more richly customize the merchandise product detail experience for your constituents in the Community Hub store. Add more cards and details to each listing to personalize the shopping experience from selection to checkout.
The Nimble AMS Spring ‘18 release adds a powerful new tool in your administrator's toolbox, brings even more staff efficiency and constituent personalization, and paves the way for an easier and more affordable payment gateway experience in the future. To learn more about the features and improvements in the Nimble AMS Spring release, go to help.nimbleams.com.
Matt Reiner, Content Strategist
Highlights of Nimble AMS Winter ‘18
Express Payment delivers a simple way for you to accept payment, for anything - from anyone. Staff can now send a unique payment URL to their constituents, allowing them to easily view and pay their invoice, with or without logging in. Additionally, constituents can also forward this URL directly to their accounting department for payment. By adding Express Payment, we’re expediting the payment process and freeing up staff to focus on innovation, rather than renewal reminders.
Multiple Community Hubs
Nimble AMS can now meet the needs of associations managing multiple organizations. With Winter ‘18, customers can create Community Hubs—online constituent portals—for multiple organizations, each with its own style and content. This gives associations the power to create a related Community Hub completely different from their foundation Community Hub. We’re excited to see the new constituent destinations our customers create!
Community Hub Access Control
We’ve added Access Control to Community Hub, providing administrators even more control over their constituent’s journey. Administrators can now select which pages, components, and content display to individuals based on specific criteria, allowing for the creation of exceptionally personalized constituent experiences with clicks instead of code.
Lighting Experience Optimization
Salesforce’s new interface—Lightning Experience— offers a beautiful, intuitive, and intelligent way to take your team’s performance to the next level. As an app on Salesforce, Nimble AMS Staff View has been reimagined to harness the power of this new user interface and optimize association specific tasks. All new customers will use Lightning Experience, and we’re helping existing customers make the leap forward so they boost productivity, work smarter and take full advantage of the Salesforce-focused innovation keeping NimbleAMS at the front of the pack.
Feeling the chill? If you’d like to learn more about the Nimble AMS Winter ‘18 release or the release process, feel free to email Eliza Hammer at email@example.com or check out help.nimbleams.com/preview.
Leveraging your event app to generate revenue and reduce costs is a smart way to not only pay for your app, but also find new sources of revenue for your organization.
As the Director of Mobile Technologies for Results Direct, I work with our Eventsential customers to help them make the most of their app investments. Here are my top tips for generating revenue with Eventsential:
TIP 1: OFFER EXCLUSIVE APP SPONSORSHIP
Find a single sponsor for your event app. Sole sponsorship establishes enhanced visibility and offers high profile branding exposure before, during and after your event.