Thoughts on technology and innovation
EVP and GM of Partnerships, BluePay
Community Brands brings you this information from our partner, BluePay, which offers fast, easy and secure payment processing solutions to fit every organization’s needs. Whether a nonprofit or association, BluePay is the all-in-one credit card processing company for any business. This blog post first appeared on #Onward, the YourMembership blog.
Over the years, the Internet has provided great opportunities for nonprofits to increase brand awareness, recruit new members and raise funds for the causes they support. While this brings many advantages, there are also many challenges when it comes to making online payments for such things as dues or donations. Members want to be sure their sensitive payment details and personal data don’t end up in the wrong hands.
To reassure your patrons online payment environment is secure and trustworthy, here are five tips to help you protect your nonprofit’s reputation.
1. Familiarize yourself with fraud. It’s worth it for you and your staff to learn more about the different types of fraud affecting nonprofits, why it’s attractive to criminals, how it’s done, and how it can be stopped. The more you know, the better able you will be to identify suspicious activity and transactions, which can be shut down before they become a problem. And then it’s more likely you will discourage criminals from attacking your online payment system. Fraudsters keep coming with new cyber schemes, so make learning a continual process.
2. Become PCI compliant. To standardize the process of accepting, transmitting and storing payment data, the Payment Card Industry (PCI) created a set of regulations mandating all organizations to abide by rules to reduce fraudulent activity. This requires the annual completion of a self-assessment questionnaire. Remaining compliant with these guidelines is mandatory for all organizations handling credit card data of any kind.
3. Lockdown your equipment. You may be accustomed to leaving your desktop, laptop, tablet or smartphone laying around to use at your discretion for processing memberships and donations. However, you are putting yourself and organization at great risk, especially if you start increasing your staff. Make sure every device is password protected, and regularly change passwords. Don’t give administrative access to just anyone. Educate staff on the need to protect their own devices, especially if they are given access to the network or cloud storage platform.
4. Don’t hang onto payment data. Storing any type of payment and credit card data on a database, network or cloud-based storage system is a compliance no-no, and makes data vulnerable to hacking. If you do experience a breach, it will be your responsibility in terms of fees, penalties and damages incurred from it. By using a hosted payment or donation form, you remove the sensitive payment information from your system and reduce your PCI risk.
5. Ramp up your security. Security for online payments is about building a fortress with numerous layers to keep the transaction data safe from being penetrated and stolen. Consider using encryption and tokenization, as well as a firewall, TLS certification and even fraud management tools. Both encryption and tokenization work to scramble the data and make it unusable to hackers should they get close to it. Fraud management tools can help you set parameters on your merchant account to prevent thieves from testing cards, making transactions from blocked countries, or charging amounts larger than permitted.
These security tips don’t require a significant financial investment. If anything, it’s more about your time and knowledge becoming critical to creating a safer online payment environment. This then allows you to take advantage of opportunities to grow your member base and increase donations.
To learn more about accepting payments within your software, contact a BluePay representative today!
Courtney Lill, Event and Conference Coordinator
The countdown is SO ON! Our first ever Community Brands conference – Xperience 2018 – is just 13 days away!
To get you excited about attending, we thought it would be fun to take a look at the event by the
Matt Rist, Director, Product Delivery
Data privacy and protection are getting increased attention in the software world and the new General Data Protection Regulation (GDPR), which goes into effect on May 25, 2018, is leading the way. The one overarching principle made clear in the opening sentence of the GDPR is: The protection of personal data is a fundamental right.
Nimble AMS views the GDPR as an important step toward protecting the data rights of individuals and has made it a priority to help associations become compliant. We are building new capabilities that will support associations that need to become compliant, or want to implement data privacy best practices outlined by the GDPR. Your AMS plays an important role in your overall data privacy strategy and associations will be able to take advantage of Nimble AMS in four key areas.
Nimble AMS is committed to helping associations become compliant with the GDPR and implementing data privacy best practices. If you are interested in learning more about how Nimble AMS can help your organization, please reach out and we will help connect you with one of our knowledgable experts.
If you are interested in learning more about the GDPR, here are some helpful resources to guide you on your journey.
Nimble AMS Winter ‘18 is full of new features that will make your staff and members more efficient than ever! In this release we have removed barriers to payment, streamlined Staff View by optimizing for Lightning Experience, and made way for Multiple Community Hubs. We also put the power of Community Hub Access Control in the hands of administrators. We’re very excited about all the ways this latest release will help you make the most of your AMS.
Community Hub Express Payment is a very simple concept, make it as easy as possible to allow an association to receive a payment for anything and from anyone. With the Winter '18 release of Nimble AMS we are continuing our effort to streamline and remove barriers when placing orders and receiving payments in Community Hub. When a constituent receives an email from the association for an invoice with an outstanding balance, it contains a unique URL just for that specific invoice. When they click on this unique URL it directs them to a page where they can view the invoice in full along with a streamlined payment process. We removed even more barriers for the constituent by allowing guests to also process payments. The constituent can simply forward the email with the unique invoice URL to someone else to apply payment without logging in. By adding the unique Express Payment URL to all orders and carts, we are expediting the payment process for invoice the association may have.
Multiple Community Hubs
Multiple Community Hubs is the latest advancement to the Nimble AMS Community Hub experience. This new functionality provides administrators with the necessary building blocks to setup and maintain additional Community Hubs. As before, the primary association can fully manage their ecommerce needs in their existing Community Hub. Now, any additional entities or affiliated associations also managed in Nimble AMS can have their own entity based Community Hub. Administrators have the tools to define each Community Hub's look and feel as well as the unique Community Hub experience for that entity or association.
Community Hub Access Control
The Community Hub Setup has been enhanced with even more point and click setup and configuration options. The new Community Hub Access Control functionality gives association administrators the power to define the conditional display options of various Community Hub components. Administrators can now add special display options to either show or hide a Community Hub component based on the association's specific business rules with easy point and click tools. These tools allow you to show or hide Cards, Buttons, Pages or Navigation Menu Items in Community Hub with only a few clicks. Continuous improvement to the Community Hub Setup just empowers your association to do more and do it easily so your constituents have the best and most personalized experience in Community Hub.
Lightning Experience Optimization
Lightning Experience is Salesforce's reimagined user interface and it comes with a fresh new modern look for their users. Salesforce built Lightning Experience to make people more productive, and with Winter '18, you can increase your staff's efficiency with Nimble AMS optimized for Lightning Experience. With Lightning Experience enabled in your org, you will enjoy the hundreds of new Salesforce features and a streamlined Nimble AMS experience that is only available in Lightning.
Winter ‘18 is full of exciting new features, and once again, we are revolutionizing revenue generation. Express payments makes it easier than ever to accept payment for anything from anyone! Lightning Experience Optimization and Community Hub Access Control gives your staff and administrators more power and efficiency than ever. And last, but certainly not least, Multiple Community Hubs allow you to create tailored Community Hub experiences for your different entities and give your members a more tailored experience. To learn more about the features go to help.nimbleams.com/preview.
Our own Jeff Golembiewski, Director of Product Management, was a recent guest blogger for Salesforce. Salesforce asked him to share NimbleUser’s perspective on person accounts since we have years of experience on the topic. We built our association management system, Nimble AMS, from the ground up using Salesforce’s recommended configuration of person accounts. Salesforce specifically recommends using person accounts when you have individual consumers. In the association world, so much of an association’s commerce, engagement, and interaction is with the individual consumers for memberships, registrations, merchandise, donations, certifications, and much more.
So what are some of the benefits an association would gain by adopting the Salesforce person account model? In Jeff’s blog, he explains the top 3 benefits that he has learned over the years of working with Salesforce and associations.