Thoughts on technology and innovation
Nimble AMS Winter ‘18 is full of new features that will make your staff and members more efficient than ever! In this release we have removed barriers to payment, streamlined Staff View by optimizing for Lightning Experience, and made way for Multiple Community Hubs. We also put the power of Community Hub Access Control in the hands of administrators. We’re very excited about all the ways this latest release will help you make the most of your AMS.
Community Hub Express Payment is a very simple concept, make it as easy as possible to allow an association to receive a payment for anything and from anyone. With the Winter '18 release of Nimble AMS we are continuing our effort to streamline and remove barriers when placing orders and receiving payments in Community Hub. When a constituent receives an email from the association for an invoice with an outstanding balance, it contains a unique URL just for that specific invoice. When they click on this unique URL it directs them to a page where they can view the invoice in full along with a streamlined payment process. We removed even more barriers for the constituent by allowing guests to also process payments. The constituent can simply forward the email with the unique invoice URL to someone else to apply payment without logging in. By adding the unique Express Payment URL to all orders and carts, we are expediting the payment process for invoice the association may have.
Multiple Community Hubs
Multiple Community Hubs is the latest advancement to the Nimble AMS Community Hub experience. This new functionality provides administrators with the necessary building blocks to setup and maintain additional Community Hubs. As before, the primary association can fully manage their ecommerce needs in their existing Community Hub. Now, any additional entities or affiliated associations also managed in Nimble AMS can have their own entity based Community Hub. Administrators have the tools to define each Community Hub's look and feel as well as the unique Community Hub experience for that entity or association.
Community Hub Access Control
The Community Hub Setup has been enhanced with even more point and click setup and configuration options. The new Community Hub Access Control functionality gives association administrators the power to define the conditional display options of various Community Hub components. Administrators can now add special display options to either show or hide a Community Hub component based on the association's specific business rules with easy point and click tools. These tools allow you to show or hide Cards, Buttons, Pages or Navigation Menu Items in Community Hub with only a few clicks. Continuous improvement to the Community Hub Setup just empowers your association to do more and do it easily so your constituents have the best and most personalized experience in Community Hub.
Lightning Experience Optimization
Lightning Experience is Salesforce's reimagined user interface and it comes with a fresh new modern look for their users. Salesforce built Lightning Experience to make people more productive, and with Winter '18, you can increase your staff's efficiency with Nimble AMS optimized for Lightning Experience. With Lightning Experience enabled in your org, you will enjoy the hundreds of new Salesforce features and a streamlined Nimble AMS experience that is only available in Lightning.
Winter ‘18 is full of exciting new features, and once again, we are revolutionizing revenue generation. Express payments makes it easier than ever to accept payment for anything from anyone! Lightning Experience Optimization and Community Hub Access Control gives your staff and administrators more power and efficiency than ever. And last, but certainly not least, Multiple Community Hubs allow you to create tailored Community Hub experiences for your different entities and give your members a more tailored experience. To learn more about the features go to help.nimbleams.com/preview.
Our own Jeff Golembiewski, Director of Product Management, was a recent guest blogger for Salesforce. Salesforce asked him to share NimbleUser’s perspective on person accounts since we have years of experience on the topic. We built our association management system, Nimble AMS, from the ground up using Salesforce’s recommended configuration of person accounts. Salesforce specifically recommends using person accounts when you have individual consumers. In the association world, so much of an association’s commerce, engagement, and interaction is with the individual consumers for memberships, registrations, merchandise, donations, certifications, and much more.
So what are some of the benefits an association would gain by adopting the Salesforce person account model? In Jeff’s blog, he explains the top 3 benefits that he has learned over the years of working with Salesforce and associations.
Adam Carey, Senior Consultant
“While there are many factors that affect long-term success of an AMS, one underlying factor is user adoption. User adoption reflects how well (or not) the staff takes to using the new database.”
Using Salesforce? Trailhead Is Your Personal Trainer
Boost user adoption of Salesforce and Nimble AMS by making sure your team is effectively trained before, during, and after launch. Salesforce Trailhead is a fun, free, and comprehensive way to learn Salesforce skills online.
Content in Trailhead is organized into units, modules, and trails to help guide you through everything you need to know about Salesforce.
For example, there is a trail for CRM Basics to get one started with using and navigating Salesforce, as well advanced developer trails like Apex Enterprise Patterns.
Interesting note: There are actually a lot of trails for skills that do not directly relate to Salesforce like:
The NimbleUser team works tirelessly to research the technologies and processes to advance the relevance of associations.
To that end, we have made huge strides by building Nimble AMS, our association management software built on the Salesforce App Cloud. We have even empowered association staff and members to talk to Nimble AMS through advanced speaker technology like Alexa.
Fasten Your Seatbelts - Your World Is About to Change!
Amazing - right? Well, as of today, we are announcing Nimble FAPI (Foil Application Interface) and we believe it will bring more Association Innovation than Voice control, the Cloud or Artificial Intelligence has or will in the future.
Eliza Hammer, Release Manager
Three times a year, NimbleUser and Salesforce release new features and functionality to all customers. In Spring ‘17 we focused on improving Affiliation, Company, and Roster Management in Community Hub, better handling organizations with large, complex membership structures, and becoming the first AMS on the Salesforce.com platform that is certified Lightning ready! A NimbleUser value is to be humble, but we can’t help but be proud of our team for achieving that certification.