Thoughts on technology and innovation
Julie Tracz, Client Engagement Manager
“Customer Success” is a popular phrase right now—but what does it mean here at NimbleUser and most importantly what does it mean for our clients? In a nutshell, it means we care about your success. We are committed to understanding what success means to our clients and working together to reach those goals.
We’re not going to launch Nimble AMS and then leave you in the dark. In fact, our Customer Success really kicks in after you’ve launched Nimble AMS. You will have a Client Engagement Manager who will check in with you to ensure you are running smoothly and your staff is happy.
Your Client Engagement Manager is a great first point of contact for you—a concierge, if you will—to guide you through all things NimbleUser such as upgrades, licensing questions, new projects, and more. Your Client Engagement Manager will also meet with you annually to discuss your goals, strategies and priorities for the year. This knowledge helps NimbleUser partner with you on your success journey.
Your Client Engagement Manager works closely with a team of people who are here to ensure your success. Our support staff is here to address any product questions or issues you might run into. Our Customer Success team is here to help you to continue to deliver new and exciting projects to your team and members.
Here at NimbleUser we pride ourselves on our culture and we have 6 core values that are the framework for our culture and your experience with us: